DO YOU KNOW WHAT YOUR CLIENTS ARE SAYING ABOUT YOU TODAY…?

by Paula on October 28, 2010

http://www.equimedia.co.uk/index.php?id=98&article=800198947

Short but interesting article published today on Eqi Media.

It’s no longer enough to assume that people who have something bad to say about your product or service will come to you. Far more likely these days that those people will complain to their friends and social networks on line, or add their displeasure to a review site.

Nothing we can do to stop this happening but awareness of what’s being said is vital in order to respond to it and learn from it.

Do you know what your clients are saying about you today…?

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